Show 'stalled' on AtAGlance priority list?

RT Users
1

Greetings,

RT 3.4.5 on CentOS 4.2

On the At A Glance Page, for both lists of unowned and owned tickets, I
would like to have tickets with the status of ‘stalled’ also be listed
(currently just new & open).

Can anyone advise on how I can adjust this?

Thanks in advance.
Todd

2

I’m using Fedora, but should be the same…

Copied /share/html/Elements/MyTickets to
/local/html/Elements/MyTickets, then edited the new MyTickets:

my $Query = " Owner = ‘“.$session{‘CurrentUser’}->Id.”’ AND ( Status =
‘new’ OR Status = ‘open’)";

became:
my $Query = " Owner = ‘“.$session{‘CurrentUser’}->Id.”’ AND ( Status =
‘new’ OR Status = ‘open’ OR Status = ‘stalled’)";

I also modified it so that “Due Date” (actually, DueRelative) is
displayed rather than “Priority” (which we don’t use). Just a matter of
replacing Priority with DueRelative, and using “OrderBy => ‘Due’” and
“Order => ‘ASC’” instead of ‘DESC’ in the same file.

Cheers,
MikeFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Sumner,
Todd
Sent: Thursday, March 16, 2006 10:20 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Show ‘stalled’ on AtAGlance priority list?

Greetings,

RT 3.4.5 on CentOS 4.2

On the At A Glance Page, for both lists of unowned and owned tickets, I
would like to have tickets with the status of ‘stalled’ also be listed
(currently just new & open).

Can anyone advise on how I can adjust this?

Thanks in advance.
Todd

3

Oops. You have to do the same for /share/html/Elements/MyRequests
→ /local/html/Elements/MyRequests as well, to get the unowned list
changed.

Cheers!From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Michael
Finn
Sent: Thursday, March 16, 2006 12:11 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Show ‘stalled’ on AtAGlance priority list?

I’m using Fedora, but should be the same…

Copied /share/html/Elements/MyTickets to
/local/html/Elements/MyTickets, then edited the new MyTickets:

my $Query = " Owner = ‘“.$session{‘CurrentUser’}->Id.”’ AND ( Status =
‘new’ OR Status = ‘open’)";

became:
my $Query = " Owner = ‘“.$session{‘CurrentUser’}->Id.”’ AND ( Status =
‘new’ OR Status = ‘open’ OR Status = ‘stalled’)";

I also modified it so that “Due Date” (actually, DueRelative) is
displayed rather than “Priority” (which we don’t use). Just a matter of
replacing Priority with DueRelative, and using “OrderBy => ‘Due’” and
“Order => ‘ASC’” instead of ‘DESC’ in the same file.

Cheers,
Mike

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Sumner,
Todd
Sent: Thursday, March 16, 2006 10:20 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Show ‘stalled’ on AtAGlance priority list?

Greetings,

RT 3.4.5 on CentOS 4.2

On the At A Glance Page, for both lists of unowned and owned tickets, I
would like to have tickets with the status of ‘stalled’ also be listed
(currently just new & open).

Can anyone advise on how I can adjust this?

Thanks in advance.
Todd