Show results position in RT 4.2


#1

Navigating through a search was quite a nice option in the older releases
of RT.

Now with 4.2:

  • show results
  • next
  • prev
    Are hidden in a 3 level drop down menu.

Search -> Tickets -> Current Search -> Show Results

Is there a way to get them back visible in a menu bar when displaying a
ticket (from the search results) ?

Catalin Constantin


#2

Navigating through a search was quite a nice option in the older releases of RT.
Now with 4.2:

  • show results
  • next
  • prev
    Are hidden in a 3 level drop down menu.
    Search -> Tickets -> Current Search -> Show Results
    Is there a way to get them back visible in a menu bar when displaying a ticket (from the
    search results) ?

There is no config to move that menu. It’s something that was noticed
late in the 4.2 release cycle and now can’t be changed during a stable
series. Any improvement will have to come in 4.4 or as an extension.

Suggestions for how to render it without making other parts of the
ticket page awful appreciated, especially if they’re provided as
patches to Elements/Tabs so that people can play with them.

-kevin


#3

Would some quick CSS / JS trick do it ?On Thu, Jan 9, 2014 at 6:25 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Thu, Jan 09, 2014 at 03:30:51PM +0200, Catalin Constantin wrote:

Navigating through a search was quite a nice option in the older
releases of RT.
Now with 4.2:

  • show results
  • next
  • prev
    Are hidden in a 3 level drop down menu.
    Search -> Tickets -> Current Search -> Show Results
    Is there a way to get them back visible in a menu bar when displaying
    a ticket (from the
    search results) ?

There is no config to move that menu. It’s something that was noticed
late in the 4.2 release cycle and now can’t be changed during a stable
series. Any improvement will have to come in 4.4 or as an extension.

Suggestions for how to render it without making other parts of the
ticket page awful appreciated, especially if they’re provided as
patches to Elements/Tabs so that people can play with them.

-kevin

Catalin Constantin
Dazoot Software
http://www.dazoot.eu/


#4

Would some quick CSS / JS trick do it ?

I’m sure you could write JS to manipulate the menus, but the problem
isn’t so much a technical problem as it is aesthetic. How/where
should the menus go so they’re functional without destroying the
utility of the floating ticket page menu.

-kevin> On Thu, Jan 9, 2014 at 6:25 PM, Kevin Falcone <[1]falcone@bestpractical.com> wrote:

 On Thu, Jan 09, 2014 at 03:30:51PM +0200, Catalin Constantin wrote:
 > Navigating through a search was quite a nice option in the older releases of RT.
 > Now with 4.2:
 > - show results
 > - next
 > - prev
 > Are hidden in a 3 level drop down menu.
 > Search -> Tickets -> Current Search -> Show Results
 > Is there a way to get them back visible in a menu bar when displaying a ticket (from the
 > search results) ?

 There is no config to move that menu. It's something that was noticed
 late in the 4.2 release cycle and now can't be changed during a stable
 series. Any improvement will have to come in 4.4 or as an extension.

 Suggestions for how to render it without making other parts of the
 ticket page awful appreciated, especially if they're provided as
 patches to Elements/Tabs so that people can play with them.

#5

Hi,

Just to update this. We just moved to RT 4.4 and this problem is still there. We have users that have been complaining about not having a ‘Show Results’ link available when working on a ticket. One thing that would help and keep the interface clean would be to use a keyboard shortcut like ‘s’ to run the ‘Show Results’ action.

Regards,
Ken


#6

We just added some js for keyboard shortcuts. Does the job.