Navigating through a search was quite a nice option in the older releases of RT.
Now with 4.2:
show results
next
prev
Are hidden in a 3 level drop down menu.
Search → Tickets → Current Search → Show Results
Is there a way to get them back visible in a menu bar when displaying a ticket (from the
search results) ?
There is no config to move that menu. It’s something that was noticed
late in the 4.2 release cycle and now can’t be changed during a stable
series. Any improvement will have to come in 4.4 or as an extension.
Suggestions for how to render it without making other parts of the
ticket page awful appreciated, especially if they’re provided as
patches to Elements/Tabs so that people can play with them.
Would some quick CSS / JS trick do it ?On Thu, Jan 9, 2014 at 6:25 PM, Kevin Falcone falcone@bestpractical.comwrote:
On Thu, Jan 09, 2014 at 03:30:51PM +0200, Catalin Constantin wrote:
Navigating through a search was quite a nice option in the older
releases of RT.
Now with 4.2:
show results
next
prev
Are hidden in a 3 level drop down menu.
Search → Tickets → Current Search → Show Results
Is there a way to get them back visible in a menu bar when displaying
a ticket (from the
search results) ?
There is no config to move that menu. It’s something that was noticed
late in the 4.2 release cycle and now can’t be changed during a stable
series. Any improvement will have to come in 4.4 or as an extension.
Suggestions for how to render it without making other parts of the
ticket page awful appreciated, especially if they’re provided as
patches to Elements/Tabs so that people can play with them.
I’m sure you could write JS to manipulate the menus, but the problem
isn’t so much a technical problem as it is aesthetic. How/where
should the menus go so they’re functional without destroying the
utility of the floating ticket page menu.
-kevin> On Thu, Jan 9, 2014 at 6:25 PM, Kevin Falcone <[1]falcone@bestpractical.com> wrote:
On Thu, Jan 09, 2014 at 03:30:51PM +0200, Catalin Constantin wrote:
> Navigating through a search was quite a nice option in the older releases of RT.
> Now with 4.2:
> - show results
> - next
> - prev
> Are hidden in a 3 level drop down menu.
> Search -> Tickets -> Current Search -> Show Results
> Is there a way to get them back visible in a menu bar when displaying a ticket (from the
> search results) ?
There is no config to move that menu. It's something that was noticed
late in the 4.2 release cycle and now can't be changed during a stable
series. Any improvement will have to come in 4.4 or as an extension.
Suggestions for how to render it without making other parts of the
ticket page awful appreciated, especially if they're provided as
patches to Elements/Tabs so that people can play with them.
Just to update this. We just moved to RT 4.4 and this problem is still there. We have users that have been complaining about not having a ‘Show Results’ link available when working on a ticket. One thing that would help and keep the interface clean would be to use a keyboard shortcut like ‘s’ to run the ‘Show Results’ action.