Show queues for all users

RT Users
1

dear rt-users,

is there a way that one use (better a user of a specific group) can see all
queues (in the startpage)?
Actually a user can see only his own queues.

for example : A dispatcher want to see all unresolved tickets in all queues…

thank’s a lot for any information,
morel

2

Sure. Give that user or group the global right to SeeQueue.

Regards,
Christian

Christian Gilmore
Technology Leader
GeT WW Global Applications Development
IBM Software Group

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Morel Mosolff
Sent: Tuesday, June 04, 2002 5:30 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] show queues for all users

dear rt-users,

is there a way that one use (better a user of a specific
group) can see all
queues (in the startpage)?
Actually a user can see only his own queues.

for example : A dispatcher want to see all unresolved tickets
in all queues…

thank’s a lot for any information,
morel

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