Show Queue Descriptions in

RT Users
1

I would like to be able to add the queue description to any of the drop down Queue lists found in RT. Such as the CreateTicketInQueue and Modify Ticket > Queue.
If someone has done this be fore and point me in the right direction that would be great. Thanks in advance.

Scott Benson
A1 Networks
(707)570-2021 x203

2

Copying share/html/Elements/SelectQueue to local/html/Elements and
changing $Verbose => undef to $Verbose => 1 in the %args section worked
for me on 3.6.6

Scott Benson wrote:

I would like to be able to add the queue description to any of the drop down Queue lists found in RT. Such as the CreateTicketInQueue and Modify Ticket > Queue.
If someone has done this be fore and point me in the right direction that would be great. Thanks in advance.

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

3

html/Elements/SelectQueueOn Tue, Jun 24, 2008 at 7:32 PM, Scott Benson sbenson@a-1networks.com wrote:

I would like to be able to add the queue description to any of the drop down Queue lists found in RT. Such as the CreateTicketInQueue and Modify Ticket > Queue.
If someone has done this be fore and point me in the right direction that would be great. Thanks in advance.

–
Scott Benson
A1 Networks
(707)570-2021 x203

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