Hello RT experts,
I am very new to RT, trying to setup RT for the first time. If my question has already been discussed/addressed, please accept my apology in advance.
Today I noticed that the SelfService page only show the tickets requested by a user. We are wanting to use the SelfService page so that any user goes to the page should be able to see all the open tickets in the system. Can you give me a hand with this? I tried a few things, but with no luck.
Thank you so much!
By the way, this is an outstanding product, way better than some of the enterprise grade stuff out there . Thank you all to the dev team and all the valuable contributors!