Does anyone know how to show all CC email address on the ticket itself when email out?
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 2222 M +852 9880 1217
Hong Kong . Singapore . Tokyo
Does anyone know how to show all CC email address on the ticket itself
when email out?
what do you mean by CC: permanent ticket/queue CC or CC filled when
responding/commenting a ticket?
→ permanent ticket Cc are visible on “People” box on the ticket display
→ respond/comment Cc are visible in ticket history, in this
respond/comment headers as RT-Send-CC
what do you mean by showing it? In RT ticket or in outgoing e-mail?
→ in RT: see above
→ in outgoing e-mail, for permanent ticket/queue Cc, you can’t, RT send
mail to them using Bcc and the To: header just show that it is sent to
→ in outgoing e-mail, for respond/comment Cc, you show them in the Cc
Easter-eggs Spï¿½cialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Mï¿½tro Gaitï¿½
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:firstname.lastname@example.org - http://www.easter-eggs.com