Show all CC email address on email

RT Users
1

Dear All,

Does anyone know how to show all CC email address on the ticket itself when email out?

Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 2222 M +852 9880 1217
Hong Kong . Singapore . Tokyo

2

Does anyone know how to show all CC email address on the ticket itself
when email out?

what do you mean by CC: permanent ticket/queue CC or CC filled when
responding/commenting a ticket?

→ permanent ticket Cc are visible on “People” box on the ticket display
page
→ respond/comment Cc are visible in ticket history, in this
respond/comment headers as RT-Send-CC

what do you mean by showing it? In RT ticket or in outgoing e-mail?

→ in RT: see above
→ in outgoing e-mail, for permanent ticket/queue Cc, you can’t, RT send
mail to them using Bcc and the To: header just show that it is sent to
“Ticket Ccs”
→ in outgoing e-mail, for respond/comment Cc, you show them in the Cc
header

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