Show a Queue's description instead of its name

RT Users
1

Good Morning,

I have been setting up some new queue’s in our RT instance as multiple
departments will use this. I wanted to use names like IT_Helpdesk and
HR_Inbound for my queues, but that is a little unfriendly for my users. I
was wonder if there was a way to change which name is displayed when the
queue name is displayed, if it can use the description? I found,
RT Modifications,
but that seems to be about an older build and not complete. I am using
4.0.5. Has anyone done this? Thanks!

April

2

Good Morning,

I have been setting up some new queue’s in our RT instance as multiple
departments will use this. I wanted to use names like IT_Helpdesk and
HR_Inbound for my queues, but that is a little unfriendly for my users. I
was wonder if there was a way to change which name is displayed when the
queue name is displayed, if it can use the description? I found,
http://www.dice.inf.ed.ac.uk/units/user_support/docs/rt/rt-mods.html#QL1,
but that seems to be about an older build and not complete. I am using
4.0.5. Has anyone done this? Thanks!

Displaying queue name is not concentrated in one place, so the only way would
be is to patch RT here and there.

April

Best regards, Ruslan.

3

Good Morning,

I have been setting up some new queue’s in our RT instance as multiple
departments will use this. I wanted to use names like IT_Helpdesk and
HR_Inbound for my queues, but that is a little unfriendly for my users. I
was wonder if there was a way to change which name is displayed when the
queue name is displayed, if it can use the description? I found,
RT Modifications,
but that seems to be about an older build and not complete. I am using
4.0.5 on Ubuntu Lucid. Has anyone done this? Thanks!

April

PS. Sorry if this is a duplicate, I didn’t get the message through the
list so I was concerned I hadn’t sent it correctly.

4

PS. Sorry if this is a duplicate, I didn’t get the message through the list
so I was concerned I hadn’t sent it correctly.

It is and I replied to older mail. Keep this thread silent.

Best regards, Ruslan.

5

I have been setting up some new queue*s in our RT instance as multiple departments will use
this. I wanted to use names like IT_Helpdesk and HR_Inbound for my queues, but that is a
little unfriendly for my users. I was wonder if there was a way to change which name is
displayed when the queue name is displayed, if it can use the description? I found,
[1]http://www.dice.inf.ed.ac.uk/units/user_support/docs/rt/rt-mods.html#QL1, but that seems to
be about an older build and not complete. I am using 4.0.5. Has anyone done this? Thanks!

The SelfService UI uses the Description during ticket creation, but
that’s the only place I’m aware of in RT’s UI that uses it.

As ruz mentions, you’d have to change a number of places in RT to
handle it.

-kevin