Hello!On Fri, 2006-02-17 at 16:06 -0500, Stephen Turner wrote:
I’ve been thinking about this and it seems the use of groups confuses
things a bit.
I think the feature that’s desired is the ability to add an arbitrary email
address to a ticket or queue as a watcher.
I’m wondering what the objection is to setting up a user record to
represent the email address? You can do that without having to modify code,
so it would seem a lot simpler?
There are certain addresses which refer to groups for which there is no
RT Group. I have no problem with having user accounts to represent
these. There are other groups (with email addresses) for which there
is an RT Group; I want these sorts of groups to add the RT Group as a
watcher instead of an arbitrary user account.
One benefit of this is the ability to confer the ACL privileges granted
to the various watcher roles upon the RT Group represented by that email
address. I’m sure there are others.
Jim Meyer, Geek at Large firstname.lastname@example.org