I would like to create a Shared Search on RT 3.4.4 which queries for
tickets that “I” resolved during the last month. The problem is I
can’t figure out how to tell the search engine to query for "me"
based on who is currently logged into the web interface. I’m very new
to using RT, so I probably have simply overlooked something simple.
I currently have the following as my Saved Search, which works fine
Owner = 'swaltner’
AND Status = 'resolved’
AND Resolved < 'Today’
AND Resolved > ‘-35 Days’
The problem comes when I save this into the shared searches with our
other group members. jdoe doesn’t want to search for tickets that
swaltner owned, they are interested in tickets that are owned by
jdoe. Granted each user can load the shared search, update it with
their name, and save it into their personal saved searches, but that
isn’t convenient and doesn’t make sure that everyone is using the
Hopefully there is a keyword like “myself” (similar to “today” for
the date searches) that would help here. I’ve looked through the
mailing list archives and on the Wiki, but don’t seem to find
anything useful there. Any assistance would be greatly appreciated.