Share dashboard with a group

Asanka · October 2, 2012, 10:26am

Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this

Thanks and Regards

Scotto_Alberto · October 2, 2012, 3:52pm

You have to grant rights accordingly.
See http://requesttracker.wikia.com/wiki/ManualDashboards
I’d suggest to go to Tools, configuration, global, group rights, and grant the rights for viewing group dashboards to test_grp

Regards

Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto@reply.it
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[Blue Reply]From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Asanka Gunasekera
Sent: martedì 2 ottobre 2012 12:26
To: rt-users@lists.bestpractical.com
Subject: [rt-users] share dashboard with a group

Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this

Thanks and Regards

The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.

Asanka · October 3, 2012, 6:07pm

Hi Albert, this document does not tell you how to create the shared dashboard

Thanks and best Regards
ASankaFrom: Scotto Alberto al.scotto@reply.it
To: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk; “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Tuesday, 2 October 2012, 21:22
Subject: RE: [rt-users] share dashboard with a group

You have to grant rights accordingly.
See http://requesttracker.wikia.com/wiki/ManualDashboards
I’d suggest to go to Tools, configuration, global, group rights, and grant the rights for viewing group dashboards to test_grp

Regards

Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto@reply.it
www.reply.it

From:rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Asanka Gunasekera
Sent: martedì 2 ottobre 2012 12:26
To: rt-users@lists.bestpractical.com
Subject: [rt-users] share dashboard with a group

Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this

Thanks and Regards

The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information
by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.

Glenn_E_Sieb1 · October 3, 2012, 6:56pm

Hi Albert, this document does not tell you how to create the shared
dashboard

Save it as a dashboard for that group.

When you click “Home/New Dashboard” see “Privacy”? That’s the important
bit. If you have rights to create dashboards for that group, you should
see it in the dropdown list.

–Glenn

Glenn E. Sieb
System Administrator
+1 201 809-4958

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094

Asanka · October 5, 2012, 4:44pm

Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print

Thanks and Best RegardsFrom: Glenn E. Sieb gsieb@efashionsolutions.com
To: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Thursday, 4 October 2012, 0:26
Subject: Re: [rt-users] share dashboard with a group

Hi Albert, this document does not tell you how to create the shared dashboard

Save it as a dashboard for that group.

When you click “Home/New Dashboard” see “Privacy”? That’s the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list.

–Glenn

– Glenn E. Sieb
System Administrator
+1 201 809-4958

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094

Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions

Asanka · October 5, 2012, 5:09pm

hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under “Privacy”

Thanks and Best RegardsFrom: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: Glenn E. Sieb gsieb@efashionsolutions.com; “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Friday, 5 October 2012, 22:14
Subject: Re: [rt-users] share dashboard with a group

Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print

Thanks and Best Regards

From: Glenn E. Sieb gsieb@efashionsolutions.com
To: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Thursday, 4 October 2012, 0:26
Subject: Re: [rt-users] share dashboard with a group

Hi Albert, this document does not tell you how to create the shared dashboard

Save it as a dashboard for that group.

When you click “Home/New Dashboard” see “Privacy”? That’s the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list.

–Glenn

– Glenn E. Sieb
System Administrator
+1 201 809-4958

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094

Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions

Kenneth_Crocker · October 7, 2012, 2:56am

First of all, you cannot save/share a search/dashboard for a group unless
you are a member of that group. If you are an admin with the correct
privileges, you can set the privileges for that group to allow them to
see/load/modify that search/dashboard.

If you don’t want to be a member of a bunch of groups, but want to create
searches/dashboards for them, then join them, create/save those
searchs/dashboards, set the privileges, then get out of that group.

Queue and ticket and Custom field privileges are not the same as group
privileges, so being an admin does NOT make you a member of any group and
therefore group privileges and searchs and dashboards and such can only be
done when you make yourself a member of that particular group.

Hope this helps.

KennOn Fri, Oct 5, 2012 at 10:09 AM, Asanka Gunasekera < asanka_gunasekera@yahoo.co.uk> wrote:

hi Glenn, is seem when the person who trying to create the dash for the
group needs to be in that group for it to appear under “Privacy”

Thanks and Best Regards

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: Glenn E. Sieb gsieb@efashionsolutions.com; "
rt-users@lists.bestpractical.com" rt-users@lists.bestpractical.com
Sent: Friday, 5 October 2012, 22:14

Subject: Re: [rt-users] share dashboard with a group

Hi Glenn I am using RT 4 and I am trying to create group dash boards using
root account and I am unable to see any option as you mentioned attached is
an screen print

Thanks and Best Regards

From: Glenn E. Sieb gsieb@efashionsolutions.com
To: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com

Sent: Thursday, 4 October 2012, 0:26
Subject: Re: [rt-users] share dashboard with a group

On 10/03/2012 02:07 PM, Asanka Gunasekera wrote:

Hi Albert, this document does not tell you how to create the shared
dashboard

Save it as a dashboard for that group.

When you click “Home/New Dashboard” see “Privacy”? That’s the important
bit. If you have rights to create dashboards for that group, you should see
it in the dropdown list.

–Glenn

– Glenn E. Sieb
System Administrator
+1 201 809-4958

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094

Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions

Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions

Asanka · October 8, 2012, 6:11am

Hi Glenn, ran in to a bit of problem while shearing the dash in to a group below is the procedure as below

Gave my self to create, delete, view etc dashboards
And got my self assigned to the group the I am going to share
Created the new dash with the selection of the group to share the dash

As soon as I tell it to save the sash disappeared from my account, and unable to find this any ware in the system

Appreciate any help that you can give

Thanks and Best RegardsFrom: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: Glenn E. Sieb gsieb@efashionsolutions.com; “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Friday, 5 October 2012, 22:39
Subject: Re: [rt-users] share dashboard with a group

hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under “Privacy”

Thanks and Best Regards

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: Glenn E. Sieb gsieb@efashionsolutions.com; “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Friday, 5 October 2012, 22:14
Subject: Re: [rt-users] share dashboard with a group

Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print

Thanks and Best Regards

From: Glenn E. Sieb gsieb@efashionsolutions.com
To: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Thursday, 4 October 2012, 0:26
Subject: Re: [rt-users] share dashboard with a group

Hi Albert, this document does not tell you how to create the shared dashboard

Save it as a dashboard for that group.

When you click “Home/New Dashboard” see “Privacy”? That’s the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list.

–Glenn

– Glenn E. Sieb
System Administrator
+1 201 809-4958

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094

Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions

Asanka · November 14, 2012, 5:13am

Hi Can any one give me a bit of information in this pelase

Thanks and RegardsFrom: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: Glenn E. Sieb gsieb@efashionsolutions.com; “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Monday, 8 October 2012, 11:41
Subject: Re: [rt-users] share dashboard with a group

Hi ran in to a bit of problem while shearing the dash in to a group below is the procedure as below

Gave my self to create, delete, view etc dashboards
And got my self assigned to the group the I am going to share
Created the new dash with the selection of the group to share the dash

As soon as I tell it to save the sash disappeared from my account, and unable to find this any ware in the system

Appreciate any help that you can give

Thanks and Best Regards

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: Glenn E. Sieb gsieb@efashionsolutions.com; “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Friday, 5 October 2012, 22:39
Subject: Re: [rt-users] share dashboard with a group

hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under “Privacy”

Thanks and Best Regards

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: Glenn E. Sieb gsieb@efashionsolutions.com; “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Friday, 5 October 2012, 22:14
Subject: Re: [rt-users] share dashboard with a group

Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print

Thanks and Best
Regards

From: Glenn E. Sieb gsieb@efashionsolutions.com
To: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Thursday, 4 October 2012, 0:26
Subject: Re: [rt-users] share dashboard with a group

Hi Albert, this document does not tell you how to create the shared dashboard

Save it as a dashboard for that group.

When you click “Home/New Dashboard” see “Privacy”? That’s the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list.

–Glenn

– Glenn E. Sieb
System Administrator
+1 201 809-4958

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094

Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions