Setup problems

Hello all,

I am trying to install RT on a solaris box with apache and mod perl. I
have gone through the instructions for setup and configuration and all
is fine (web interface works fine) except that when the rt-mailgate
program is invoked (either by the mail server or manualy) it produces
the error:

No permission to create tickets in the queue ‘general’.syntax error at
(eval 32) line 1, near “require Mail::Mailer::/usr/”

A similar error is produced when creating a new ticket from within the
RT web interface:

syntax error at (eval 76) line 1, near “require Mail::Mailer::/usr/”

I have looked all over and can not find any thing about this error.

I will happily provide any additional information that is required, but
this is a fairly standard install.

Any help would be appreciated,
-Andrew

Andrew E. Boyce-Lewis
Systems and Network Operations
Department of Physics
7A Osmond Lab
University Park, Pa 16802
Office: (814) 865-3024
Cell: (814) 360-6868 (by permission or emergency only please)

Andrew Boyce-Lewis wrote:

Hello all,

I am trying to install RT on a solaris box with apache and mod perl. I
have gone through the instructions for setup and configuration and all
is fine (web interface works fine) except that when the rt-mailgate
program is invoked (either by the mail server or manualy) it produces
the error:

No permission to create tickets in the queue ‘general’.syntax error at
(eval 32) line 1, near “require Mail::Mailer::/usr/”

A similar error is produced when creating a new ticket from within the
RT web interface:

syntax error at (eval 76) line 1, near “require Mail::Mailer::/usr/”

I have looked all over and can not find any thing about this error.

I will happily provide any additional information that is required, but
this is a fairly standard install.

Any help would be appreciated,
-Andrew


Andrew E. Boyce-Lewis
Systems and Network Operations
Department of Physics
7A Osmond Lab
University Park, Pa 16802
Office: (814) 865-3024
Cell: (814) 360-6868 (by permission or emergency only please)


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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

You should make sure your permissions are correctly set up. Make sure
users (Requestors) have permission to create tickets in the
"general" queue. Also make sure you have the correct perl modules
installed.

Bolivar Geraldo (Junior)

Sockeye Networks
52 Second Ave., Suite 100
Waltham, Ma 02451

No permission to create tickets in the queue ‘general’.syntax error at
(eval 32) line 1, near “require Mail::Mailer::/usr/”

In config.pm, you have a full path to sendmail in $MailCommand. The
contents of this variable should be either ‘sendmailpipe’, or a valid
Mail::Mailer Module (‘sendmail’ has been tested, anything else may or may
not work).

The path to the sendmail binary, if you’re using ‘sendmailpipe’, should be
given in $SendmailPath .

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security

Thanks for all the help, I have have everythign up and running except
that I can not get RT to generate emails for a reply or ticket close.
The only time that RT will send emails is when the ticket is opened
initially. I have tried this between two accounts and never is there any
email beyond the first “Ticket opened email”

It may just be that I am totally missing something. There is nothing in
any of the log files.

-Andrew

Bruce Campbell wrote:> On Tue, 27 Aug 2002, Andrew Boyce-Lewis wrote:

No permission to create tickets in the queue ‘general’.syntax error at
(eval 32) line 1, near “require Mail::Mailer::/usr/”

In config.pm, you have a full path to sendmail in $MailCommand. The
contents of this variable should be either ‘sendmailpipe’, or a valid
Mail::Mailer Module (‘sendmail’ has been tested, anything else may or may
not work).

The path to the sendmail binary, if you’re using ‘sendmailpipe’, should be
given in $SendmailPath .

Regards,

Andrew E. Boyce-Lewis
Systems and Network Operations
Department of Physics
7A Osmond Lab
University Park, Pa 16802
Office: (814) 865-3024
Cell: (814) 360-6868 (by permission or emergency only please)