hi,
with rt1, the default behaviour was to re-open tickets when an email came
through the mailgate for a resolved ticket.
under rt2, with everything driven by scrips and templates, i have rt2
doing everything i want with my queues scrips and appropriate actions.
one thing i cannot see how to do easily is to change the status of a
ticket from resolved to open automatically if an email comes in about that
ticket.
ideas?
–matt
matt carter wrote:
hi,
with rt1, the default behaviour was to re-open tickets when an email came
through the mailgate for a resolved ticket.
under rt2, with everything driven by scrips and templates, i have rt2
doing everything i want with my queues scrips and appropriate actions.
See my post on the 24/8/01 to this list - ‘Ugly Migration’.
T�o de Hesselle, | Kites rise highest against
Unix Systems Administrator | the wind – not with it.
|
University of Technology, Sydney | – Winston Churchill
matt carter wrote:
hi,
with rt1, the default behaviour was to re-open tickets when an email came
through the mailgate for a resolved ticket.
under rt2, with everything driven by scrips and templates, i have rt2
doing everything i want with my queues scrips and appropriate actions.
See my post on the 24/8/01 to this list - ‘Ugly Migration’.
Teo,
This is good, however I’d have thought that given this feature was
stock-standard in rt1, there has to be a way to implement same in rt2
without hacking up the code?
–matt
You might want to read the list archives from earlier today, when
this issue was last discussed.On Fri, Sep 07, 2001 at 01:23:17PM +1000, matt carter wrote:
On Fri, 7 Sep 2001, Teo de Hesselle wrote:
matt carter wrote:
hi,
with rt1, the default behaviour was to re-open tickets when an email came
through the mailgate for a resolved ticket.
under rt2, with everything driven by scrips and templates, i have rt2
doing everything i want with my queues scrips and appropriate actions.
See my post on the 24/8/01 to this list - ‘Ugly Migration’.
Teo,
This is good, however I’d have thought that given this feature was
stock-standard in rt1, there has to be a way to implement same in rt2
without hacking up the code?
–matt
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You might want to read the list archives from earlier today, when
this issue was last discussed.
Doh!
(Having only just subscribed) thank you for the pointer.
–matt