Setting up Mail notes

RT Users
1

Thanks Jamie!

Your note on apache configuration worked. Now I can access RT 3 via web and create tickets as root. But when I created another user and tried to look for ticket #1, the web in a way crashes and in the apache logs it says that user does not have permission to read that ticket.

Anyone know why?

Now that the web is up, should ssl be added? I am only going have RT3 be used internally in my company (assuming I can convince them to use it).

Just few more configurations to go…

  1. Mail - anyone got notes on this? =)
  2. Different queues
  3. Adding security to the box and turn off telnet access to the box.

I’m feeling euphoria right now because I’m getting closer to setting up RT3. =)

This support group is awesome!

Jonathan Chen

2

Thanks Jamie!

Your note on apache configuration worked. Now I can access RT 3 via web and create tickets as root. But when I created another user and tried to look for ticket #1, the web in a way crashes and in the apache logs it says that user does not have permission to read that ticket.

Anyone know why?

Now that the web is up, should ssl be added? I am only going have RT3 be used internally in my company (assuming I can convince them to use it).

Just few more configurations to go…

  1. Mail - anyone got notes on this? =)
  2. Different queues
  3. Adding security to the box and turn off telnet access to the box.

I’m feeling euphoria right now because I’m getting closer to setting up RT3. =)

This support group is awesome!

Jonathan Chen

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Did you by any chance forget to give the user permission to, create
ticket, reply to ticket, comment on ticket.

You can give these permissions to everyone one a queue, or do it
globally.

/rhb

3

Yes I did. Thanks for noticing. I thought I already gave the user I’ve created the permission to do it. After looking further, your right, I have not.

Jonathan Chen-----Original Message-----
From: Rasmus Brøgger [mailto:Rasmus.Brogger@uni-c.dk]
Sent: Friday, August 15, 2003 2:11 AM
To: JChen@paymentone.com
Cc: rt-users@lists.fsck.com; jaq@spacepants.org
Subject: Re: [rt-users] Setting up Mail notes

On Fri, Aug 15, 2003 at 01:05:35AM -0700, JChen@paymentone.com wrote:

Thanks Jamie!

Your note on apache configuration worked. Now I can access RT 3 via web and create tickets as root. But when I created another user and tried to look for ticket #1, the web in a way crashes and in the apache logs it says that user does not have permission to read that ticket.

Anyone know why?

Now that the web is up, should ssl be added? I am only going have RT3 be used internally in my company (assuming I can convince them to use it).

Just few more configurations to go…

  1. Mail - anyone got notes on this? =)
  2. Different queues
  3. Adding security to the box and turn off telnet access to the box.

I’m feeling euphoria right now because I’m getting closer to setting up RT3. =)

This support group is awesome!

Jonathan Chen

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Did you by any chance forget to give the user permission to, create
ticket, reply to ticket, comment on ticket.

You can give these permissions to everyone one a queue, or do it
globally.

/rhb