Years ago, I had RT2 running and using ‘keywords’ for various queues.
I’m now just trying to do this same sort of thing in RT 3.8.8 but having difficulty finding the corresponding functionality. My guess would be “CustomField”, but if this is the case it is not very intuitive. Is it called something else?
Is there a document somewhere explaining how to do this in RT3?
Thanks!
If life gives you lemons, keep them-- because hey… free lemons.
Years ago, I had RT2 running and using ‘keywords’ for various queues.
I’m now just trying to do this same sort of thing in RT 3.8.8 but having difficulty finding
the corresponding functionality. My guess would be “CustomField”, but if this is the case it
is not very intuitive. Is it called something else?
Is there a document somewhere explaining how to do this in RT3?
This functionality is indeed called Custom Fields in RT 3 and 4.
If you tell the list more about what you’d like to achieve, someone
can probably point you to the right parts of the Custom Field feature
to do what you want.
-kevin
Years ago, I had RT2 running and using ‘keywords’ for various queues.
I’m now just trying to do this same sort of thing in RT 3.8.8 but having difficulty finding
the corresponding functionality. My guess would be “CustomField”, but if this is the case it
is not very intuitive. Is it called something else?
Is there a document somewhere explaining how to do this in RT3?
This functionality is indeed called Custom Fields in RT 3 and 4.
If you tell the list more about what you’d like to achieve, someone
can probably point you to the right parts of the Custom Field feature
to do what you want.
-kevin
Keven:
Good to hear!
My goal is to have a single queue with
some CustomFields. There needs to be several for this
queue. Some need to be a ‘single selectable’ field, and other
‘multiple selectable’ fields. For example, the queue is a general
“Maintenance” queue for my systems. I’d like to be able to create a
ticket, select the system affected from a list (one Custom Field), then
maybe select other Custom Fields depending what the maintenance was (ie:
hard drive replaced, OS patched, hardware added).
Years ago, I had RT2 running and using ‘keywords’ for various queues.
I’m now just trying to do this same sort of thing in RT 3.8.8 but having difficulty finding
the corresponding functionality. My guess would be “CustomField”, but if this is the case it
is not very intuitive. Is it called something else?
Is there a document somewhere explaining how to do this in RT3?
This functionality is indeed called Custom Fields in RT 3 and 4.
If you tell the list more about what you’d like to achieve, someone
can probably point you to the right parts of the Custom Field feature
to do what you want.
-kevin
Keven:
Good to hear!
My goal is to have a single queue with
some CustomFields. There needs to be several for this
queue. Some need to be a ‘single selectable’ field, and other
‘multiple selectable’ fields. For example, the queue is a general
“Maintenance” queue for my systems. I’d like to be able to create a
ticket, select the system affected from a list (one Custom Field), then
maybe select other Custom Fields depending what the maintenance was (ie:
hard drive replaced, OS patched, hardware added).
I got it figured it. Actually, it was relatively intuitive once I found the right spot. However, I’m curious about some of the fields.
What is the significance of the “Category” field?
And the “Description” is just informational?