Setting up fields & sorting custom fields

Hi:

I have a couple of issues that I could use advice on.

– I am able to create custom fields on my ticket. I do not see how it
is possible to get the values in the custom fields. It should show up
in other locations (such as viewing ticket, location in presumably the
tickets table.

Any pointers to helpful information is greatly appreciated.

– Arranging the forms on the ticket page. It is unclear to me how to
go about fixing the layout of the custom fields. There are certain
groupings I would like to maintain betwee particular fields. But rt
just puts them where it likes.

Is there some editing I could do that would give me control over the layout?

Thanks for the help!

Craig Stevenson
|| stevensc@nsuok.edu | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399

I have the solution to my first issue. I was missing the
OBJECTCUSTOMFIELDVALUES table.
I create the table as specified in the schema.Oracle, and now it saves
it’s data.

I am still puzzled about getting control of the layout of the various
custom fields.

Thanks.

Craig Stevenson wrote:

Hi:

I have a couple of issues that I could use advice on.

– I am able to create custom fields on my ticket. I do not see how it
is possible to get the values in the custom fields. It should show up
in other locations (such as viewing ticket, location in presumably the
tickets table.

Any pointers to helpful information is greatly appreciated.

– Arranging the forms on the ticket page. It is unclear to me how to
go about fixing the layout of the custom fields. There are certain
groupings I would like to maintain betwee particular fields. But rt
just puts them where it likes.
Is there some editing I could do that would give me control over the
layout?

Thanks for the help!

Craig Stevenson
|| stevensc@nsuok.edu | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399

I got the other half of this problem farther down the road. I can now
control the layout of custom fields by editing the OBJECTCUSTOMFIELDS,
SORTORDER column with respec to the CUSTOMFIELD columng. The index in
CUSTOMFIELD derived from the ID and NAME in CUSTOMFIELDS.

Good news.

Craig Stevenson wrote:

I have the solution to my first issue. I was missing the
OBJECTCUSTOMFIELDVALUES table.
I create the table as specified in the schema.Oracle, and now it saves
it’s data.

I am still puzzled about getting control of the layout of the various
custom fields.

Thanks.

Craig Stevenson wrote:

Hi:

I have a couple of issues that I could use advice on.

– I am able to create custom fields on my ticket. I do not see how
it is possible to get the values in the custom fields. It should
show up in other locations (such as viewing ticket, location in
presumably the tickets table.

Any pointers to helpful information is greatly appreciated.

– Arranging the forms on the ticket page. It is unclear to me how
to go about fixing the layout of the custom fields. There are
certain groupings I would like to maintain betwee particular fields.
But rt just puts them where it likes.
Is there some editing I could do that would give me control over the
layout?

Thanks for the help!

Craig Stevenson
|| stevensc@nsuok.edu | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399