I have a couple of issues that I could use advice on.
– I am able to create custom fields on my ticket. I do not see how it
is possible to get the values in the custom fields. It should show up
in other locations (such as viewing ticket, location in presumably the
Any pointers to helpful information is greatly appreciated.
– Arranging the forms on the ticket page. It is unclear to me how to
go about fixing the layout of the custom fields. There are certain
groupings I would like to maintain betwee particular fields. But rt
just puts them where it likes.
Is there some editing I could do that would give me control over the layout?
Thanks for the help!
|| firstname.lastname@example.org | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399