Setting up custom search for other users

RT Users
1

I have created a custom search that appears on my “RT at a glance” page.
I would like to a group of users “RT at a glance” page to have these
searches without them having to go in and add these.

Is there a way I (as an admin) specify searches that users see?

Jiten Dedhia
212-937-5833

2

Jiten,

You make sure that you have granted all the rights you want the group to
have for searches to that group, then all members of the group will have
this search available to them. I do this on a Global level, that way
Privileged Users automatically get these rights when they are in a group
and a search is created by someone in that group they are a member of.

KennOn Tue, May 15, 2012 at 5:30 AM, Jiten Dedhia jiten@cobite.com wrote:

I have created a custom search that appears on my “RT at a glance” page. I
would like to a group of users “RT at a glance” page to have these searches
without them having to go in and add these.

Is there a way I (as an admin) specify searches that users see?

–
Jiten Dedhia
212-937-5833