Setting up as web front end for end users


#1

Hi,

I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.

A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.

But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.

does anybody know what i am doing wrong?

tia,
Andreas


#2

I think I recall reading in the rt-users list archive a few messages that
described a similar problem… If my memory serves me correctly there
problem stemmed from the method in which they configured their rtusers.
One of the CLI or web interfaces has trouble creating/modifying user
info… I don’t offhand recall which one (sorry) but try
creating/modifying your user accounts using a different interface (ie: if
you created them using the CLI, try the admin-webrt.cgi dodad, or vice
versa).

weirDOn Wed, 25 Apr 2001, Andreas Leitner wrote:

Hi,

I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.

A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.

But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.

does anybody know what i am doing wrong?

Douglas Weir dweir@theochem.uwaterloo.ca
Chemical Physics Dept. Earth-Science & Chemistry 330A
University Of Waterloo (519) 888-4567 x6110
ANTI-SPAM Policy: Only mail addressed “To:” dweir (this excludes all of
’undisclosed recipients’/Cc/Bcc/etc) and certain pre-authorised mailing
lists will survive the spam filtering process.


#3

Grant the pseudogroup ‘Everyone’ the right to ‘create tickets’ and 'see queue’
in the queues
you want them to have that right in.On Wed, Apr 25, 2001 at 05:10:23PM +0200, Andreas Leitner wrote:

Hi,

I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.

A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.

But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.

does anybody know what i am doing wrong?

tia,
Andreas


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#4

Hi,

I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.

A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.

But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.

does anybody know what i am doing wrong?

tia,
Andreas


#5

You also need to grant the right “SeeQueue” to everyone for the queues
that you want everyone to see.

    -jOn Wed, Apr 25, 2001 at 02:30:14PM +0200, Andreas Leitner wrote:

Hi,

I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.

A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.

But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.

does anybody know what i am doing wrong?

tia,
Andreas


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon. It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.