I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.
A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.
But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.
I think I recall reading in the rt-users list archive a few messages that
described a similar problem… If my memory serves me correctly there
problem stemmed from the method in which they configured their rtusers.
One of the CLI or web interfaces has trouble creating/modifying user
info… I don’t offhand recall which one (sorry) but try
creating/modifying your user accounts using a different interface (ie: if
you created them using the CLI, try the admin-webrt.cgi dodad, or vice
versa).
weirDOn Wed, 25 Apr 2001, Andreas Leitner wrote:
Hi,
I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.
A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.
But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.
does anybody know what i am doing wrong?
Douglas Weir dweir@theochem.uwaterloo.ca
Chemical Physics Dept. Earth-Science & Chemistry 330A
University Of Waterloo (519) 888-4567 x6110
ANTI-SPAM Policy: Only mail addressed “To:” dweir (this excludes all of
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Grant the pseudogroup ‘Everyone’ the right to ‘create tickets’ and ‘see queue’
in the queues
you want them to have that right in.On Wed, Apr 25, 2001 at 05:10:23PM +0200, Andreas Leitner wrote:
Hi,
I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.
A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.
But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.
I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.
A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.
But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.
You also need to grant the right “SeeQueue” to everyone for the queues
that you want everyone to see.
-jOn Wed, Apr 25, 2001 at 02:30:14PM +0200, Andreas Leitner wrote:
Hi,
I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.
A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.
But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.