I think I recall reading in the rt-users list archive a few messages that
described a similar problem… If my memory serves me correctly there
problem stemmed from the method in which they configured their rtusers.
One of the CLI or web interfaces has trouble creating/modifying user
info… I don’t offhand recall which one (sorry) but try
creating/modifying your user accounts using a different interface (ie: if
you created them using the CLI, try the admin-webrt.cgi dodad, or vice
weirDOn Wed, 25 Apr 2001, Andreas Leitner wrote:
I just installed RT 1.3.70. Everything is configured except for the
mail stuff. I would like to set it up for end users (the clients) to
issue tickets via the web interface.
A client has a problem and got a support URL from us. He enters the
url in his favorite browser (enters a username/passwrd maybe) and gets
to an easy to use bullet proof web site where he can describe his
problem and hit “submit”.
But the problem I currently have is that for any new user I create
there are no queues available to post to (the drop down box is empty).
Root can select the queue “general” though. I granted Everyone the
right to create tickets for general, but it still seems not to work.
does anybody know what i am doing wrong?
Douglas Weir firstname.lastname@example.org
Chemical Physics Dept. Earth-Science & Chemistry 330A
University Of Waterloo (519) 888-4567 x6110
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