Setting up Approvals

RT Users
1

Hi,

Trying to follow Appendix 5 and I have setup a custom scrip on one of my
queues that uses the create tickets action but the template I have linked
to the scrip does not seem to execute.How can I check this out?

The template refers to the Approval queue but the queue in RT is
__Approvals I have tried both, enabling and disabling the ___Approvals
queue but nothing seems to work as it is described.

Here is the custom scrip

Condition is On Create
Action is Create tickets
Stage is Transaction Create
Template is ApprovalTemplate

Here is the ApprovalTemplate

===Create-Ticket:approval
Queue: Approvals
Type: Approval
Depended-On-By: {$Tickets{‘Top’}->Id}
Refers-To:{$Tickets{‘Top’}->Id}
Content: Ticket has been created that requires your approval.
ENDOFCONTENT
===Create-Ticket:two
Depended-On_by:{$Tickets{“TOP”}-Id}
Refers-On:{$Tickets{“approval”}->Id}
Queue: Approvals
Type: Approval
Content-Type: text/plain
Content: Another Ticket has been created that requires your approval.
ENDOFCONTENT

Any help would be appreciated

Thanks

Bob

2

I am trying to get a simple approval script working… I’ve read the
documentation and this is what I’ve done.

Queue: Test

Template: Approval

===Create-Ticket: codereview
Depended-On-By: {$Tickets{‘TOP’}->ID}
Queue: Approval
Type: Approval
Content: Someone has created a ticket. You should approve it
ENDOFCONTENT

Scrip:
On Create Create Tickets with template Approval

I then create a new ticket in “Test” and nothing happens when I look for
pending approvals.