Setting up a custom status?

RT Users
1

Is there a way of adding to or changing the default status? We’d like to
have ‘testing’ ‘pending’ and a few others, and I’ve not easily found a way
of tackling this one.

2

Is there a way of adding to or changing the default status? We’d like to
have ‘testing’ ‘pending’ and a few others, and I’ve not easily found a way
of tackling this one.

Wow … that was fast!

Bruce Segal pointed me to:

$RT_DIR/lib/RT/Queue_Overlay.pm, where @ACTIVE_STATUS = qw(new open
stalled);

You can add your custom status(es) there.

If they’re active, you’ll also need to modify:
$RT_DIR/share/html/Elements/QuickSearch

  • a bit complicated. depending on how you want them displayed. I decided
    to treat testing and pending as open, and so:
    $Tickets->LimitStatus(VALUE => “open”);
  • $Tickets->LimitStatus(VALUE => “pending”);
  • $Tickets->LimitStatus(VALUE => “testing”);

and changed

<%$queue->Name%>

to

<%$queue->Name%>

and changed

<%$open%>

to

<%$open%>

$RT_DIR/share/html/Elements/MyTickets
$MyTickets->LimitStatus(VALUE => “open”);
$MyTickets->LimitStatus(VALUE => “new”);

  • $MyTickets->LimitStatus(VALUE => “pending”);
  • $MyTickets->LimitStatus(VALUE => “testing”);

$RT_DIR/share/html/Elements/MyRequests
$MyTickets->LimitStatus(VALUE => “open”);
$MyTickets->LimitStatus(VALUE => “new”);

  • $MyTickets->LimitStatus(VALUE => “pending”);
  • $MyTickets->LimitStatus(VALUE => “testing”);

And it all seems to be hunky-dory.