Setting TimeZone TZ on Windows XP

RT Users
1

Help!,

I have installed RT 3.0.11 on a Windows XP workstation and been using it
successfully for a few weeks now, however I have never been able to
configure the TImeZone setting correctly as the software always thinks the
time is 2 hours ahead of the real time.
(ie Log entries in ‘C:\Program Files\OurInternet\Request
Tracker\winrt\logs\rt.log’ show 4:00pm when the actual time is 2:00pm.)

NB: To set the Timezone I have inserted the following line in the file ‘C:
\Program Files\OurInternet\Request Tracker\winrt\conf\RT_Config.pm’:

  Set($Timezone, 'AEST');

Where ‘AEST’ supposedly represents the local timezone of
Canberra>ACT>Australia (NB: Should be that same as Sydney>NSW>Australia).

Thanks for any assistance,

Calvin Chan

NOTICE - This message is intended only for the use of the
addressee named above and may contain privileged and
confidential information. If you are not the intended recipient
of this message you are hereby notified that you must not
disseminate, copy or take any action based upon it. If you
received this message in error please notify HIC immediately.
Any views expressed in this message are those of the individual
sender, except where the sender specifically states them to be
the views of HIC.

2

I have installed RT 3.0.11 on a Windows XP workstation and

NB: To set the Timezone I have inserted the following line in
the file ‘C:
\Program Files\OurInternet\Request Tracker\winrt\conf\RT_Config.pm’:

  Set($Timezone, 'AEST');

Where ‘AEST’ supposedly represents the local timezone of
Canberra>ACT>Australia (NB: Should be that same as
Sydney>NSW>Australia).

Calvin,

Don’t know if this will help, as my server is FreeBSD,
but I use the following settings for Bathurst.

Set($Timezone , ‘Australia/Sydney’);

Hope this helps!

Scott Muller

3

Oops… My mistake!
It turns out that I had installed RT v3.2.1-test rather than RT v3.0.11 as
I thought I had.

I have since installed v3.0.11-1 over the top, and corect date/times are
now showing in the tool with $TimeZone= ‘AEST’

Calvin Chan

NOTICE - This message is intended only for the use of the
addressee named above and may contain privileged and
confidential information. If you are not the intended recipient
of this message you are hereby notified that you must not
disseminate, copy or take any action based upon it. If you
received this message in error please notify HIC immediately.
Any views expressed in this message are those of the individual
sender, except where the sender specifically states them to be
the views of HIC.

4

Oops… My mistake!
It turns out that I had installed RT v3.2.1-test rather than RT v3.0.11 as
I thought I had.

Hmmm a regression. I’ll see if I can address it in the upcoming 3.2.2
for win32. Thanks for the report!

I have since installed v3.0.11-1 over the top, and corect date/times are
now showing in the tool with $TimeZone= ‘AEST’

You may wish to give 3.0.11-2 a try:

http://p4.elixus.org/dist/rt-3.0.11-2.exe

The core code remains the same, but this version has the new, much faster
DBIx::SearchBuilder cache code, as well as an updated ModPerl2/MySQL engine
that should make things much more smooth.

Thanks,
/Autrijus/