Setting the Requestor to be the CurrentUser in a created ticket

RT Users
1

Hello

I am creating tickets automatically when a CF is set to a specific value

I would like to to put the name of the User that changes the CF value in
the Content.
I would also like to set the Requestor of the new ticket to be the User
that changes the CF value
I have been unable to find a way to do that (I searched the wiki)

The (simplified) template to create that new ticket is below
(for the moment I am just trying to get the name of the CurrentUser in
the Content part
I will set the Requestor once I get that part right)

I have tried

* new RT::CurrentUser( $session{'CurrentUser'} );
* new RT::CurrentUser;
* $session{'CurrentUser'}
* $Tickets{'TOP'}->CurrentUser

none of them seems to give me the expected result
(the first three return nothing, the last returns the SystemUser)
Can someone help me out ?

Thanks
Gerard

===Create-Ticket: new_patch_request
Queue: Patch Request
RefersTo: { $Tickets{‘TOP’}->Id() }
CustomField-4: { $Tickets{‘TOP’}->FirstCustomFieldValue( ‘SW’ ) ||
“Unknown” ; }
Content:

{ my $current_user = ??? ;
$current_user->RealName if $current_user }

is requesting an official patch for ticket { $Tickets{‘TOP’}->Id() }
(Subject: { $Tickets{‘TOP’}->Subject }).

ENDOFCONTENT

2

Hello

I am creating tickets automatically when a CF is set to a specific value

I would like to to put the name of the User that changes the CF value in the Content.
I would also like to set the Requestor of the new ticket to be the User that changes the CF
value
I have been unable to find a way to do that (I searched the wiki)

Assuming a new enough RT (3.8.9 I think) you can use $TransactionObj
to get the CreatorObj of the transaction that triggered your Scrip.
That is the correct way to figure out who caused something.

-kevin

3

Thanks
One more reason to switch to 3.8.9 then
GerardOn 2011-05-31 17:39, Kevin Falcone wrote:

On Tue, May 31, 2011 at 05:32:35PM +0200, Gerard FENELON wrote:

Hello

I am creating tickets automatically when a CF is set to a specific value

I would like to to put the name of the User that changes the CF value in the Content.
I would also like to set the Requestor of the new ticket to be the User that changes the CF
value
I have been unable to find a way to do that (I searched the wiki)

Assuming a new enough RT (3.8.9 I think) you can use $TransactionObj
to get the CreatorObj of the transaction that triggered your Scrip.
That is the correct way to figure out who caused something.

-kevin

The (simplified) template to create that new ticket is below
(for the moment I am just trying to get the name of the CurrentUser in the Content part
I will set the Requestor once I get that part right)

I have tried

  * new RT::CurrentUser( $session{'CurrentUser'} );
  * new RT::CurrentUser;
  * $session{'CurrentUser'}
  * $Tickets{'TOP'}->CurrentUser

none of them seems to give me the expected result
(the first three return nothing, the last returns the SystemUser)
Can someone help me out ?

Thanks
Gerard

===Create-Ticket: new_patch_request
Queue: Patch Request
Subject: patch for RT { $Tickets{'TOP'}->Id() }
RefersTo: {  $Tickets{'TOP'}->Id() }
CustomField-4:  { $Tickets{'TOP'}->FirstCustomFieldValue( 'SW' ) || "Unknown" ; }
Content:

{ my $current_user = ????? ;
$current_user->RealName if $current_user  }

is requesting an official patch for ticket { $Tickets{'TOP'}->Id() } (Subject: {
$Tickets{'TOP'}->Subject }).

ENDOFCONTENT