Where do I have to change the code to automatically set a users password
when the system creates theire account?
-----Oprindelig meddelelse-----Fra: Beachey, Kendric [mailto:Kendric.Beachey@garmin.com]
Sendt: 24. maj 2002 20:41
Emne: RE: [rt-users] advice on making rt customer friendly?
- What is the least painful way to allow people to check on their
ticket via the web? These will be people who are not in the system as
users, but who will almost always have an auto-created ticket. I know
that they get the URL in the auto-response, but how can I get them past
the login screen? I am interested in a workable solution that does not
allow everyone to see all of the tickets, but that would let a person
get a reasonable idea of where this issue is on the web.
You’re looking for the “Self-Service” interface. Any user that doesn’t
have “Let this user be granted rights” checked in their profile will
default to the self-service interface.
They will still have to go through the login screen, but you can finagle
the system to automatically set their password to “hello” or their
e-mail address or whatever when it first creates their account.
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm