Setting owner when creating ticket

I have setup two queue’s “General” and “Supplies”. I have created two groups
“General staff” and “Supplies Staff” which include one Privileged user each.
My issue is that when a user belonging to General creates a ticket in
supplies queue, he is able set the owner which is what I don’t want. Is that
the default behavior? so If users are privileged, they can set owner in any
queue when creating a ticket even if they don’t belong to that queue in
anyway. What am I missing, please help. Thanks.

-Jazzi

Privileges granted:
General queue:

  • Everyone: none
  • Privileged: CreateTicket and SeeQueue
  • Unprivileged: CreateTicket and SeeQueue
    Roles:
  • AdminCc: ShowTicket
  • Cc: ShowTicket
  • Owner: ShowTicket
  • Requestor: ShowTicket
    User Groups:
  • General Staff: CreateTicket, ReplyToTicket, ShowTicket, OwnTicket,
    TakeTicket

Supplies queue:

  • Everyone: none
  • Privileged: CreateTicket and SeeQueue
  • Unprivileged: CreateTicket and SeeQueue
    Roles:
  • AdminCc: ShowTicket
  • Cc: ShowTicket
  • Owner: ShowTicket
  • Requestor: ShowTicket
    User Groups:
  • Supplies Staff: CreateTicket, ReplyToTicket, ShowTicket, OwnTicket,
    TakeTicket

No global permissions are given to any group, role or user

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I have setup two queue’s “General” and “Supplies”. I have created two groups
"General staff" and “Supplies Staff” which include one Privileged user each.
My issue is that when a user belonging to General creates a ticket in
supplies queue, he is able set the owner which is what I don’t want. Is that
the default behavior? so If users are privileged, they can set owner in any
queue when creating a ticket even if they don’t belong to that queue in
anyway. What am I missing, please help. Thanks.

The privileged users UI contains an owner dropdown box and there are no
ACLs that prevent them from assigning an owner.

The unprivileged users UI (SelfService) does not have an Owner
selector.

Your options are to hide the box, use a callback or a scrip to unset
the owner or staff training.

-kevin

Thank you Kevin, I will do my research and report back.

View this message in context: http://requesttracker.8502.n7.nabble.com/Setting-owner-when-creating-ticket-tp54517p54566.html