I wanted a similar effect. This file will alter the ‘tag’ to be
rt_name:Queue_name … In my case, that becomes things like
ISP:NS_Support or ISP:NS_Admin
I then use the RT_SiteConfig.pm to set a new SubjectRegex such as:
Set($EmailSubjectTagRegex, qr/ISP:\w+/ );
Change the "ISP" in the above to match to your current $rt_name (I
could have used $rt_name, but I hacked it for me try it and it
might make it all transparent for you… ).
The SendEmail_Local.pm file I actually picked up through an old
install of RTx::Foundry - So compliments to the original author there
who let me stumble upon this ‘trick’.
Add the attached file into /opt/rt3/local/lib/RT/Action
If you want to alter it further, it is fairly straight forward to
look in the attached file to see how its built.
The advantage of doing it this way is its a clean 'overlay' that
will work when you upgrade RT… the SendMail_Local just overwrites the
specific function it needs too. I had this working for 3.4.X and now use
it in my current 3.5.5 install.
Hope this helps
Nathanial Swallen wrote:
It doesn’t seem possible to change the original subject tag (with the
company name) in the templates. How can I set variable subjects for
each queue? This would make organization much more easy for internal
use and would be more informative for customers when it comes to
auto-replies and notifications.
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SendEmail_Local.pm (747 Bytes)