Setting dates with Callbacks

RT Users
1

Hi all,

I’ve followed the instructions on the Wiki to include the possibility to
edit the Custom Fields in replies and comments, and this worked great.
Thanks!

But after that I tried to also include Dates (without any real knowledge
about what I’m doing):

----- BeforeMessageBox -----
<%INIT>
my $TicketObj = LoadTicket($ARGS{‘id’});
</%INIT>

<& /Ticket/Elements/EditCustomFields, TicketObj => $TicketObj &>
<& /Ticket/Elements/EditDates, TicketObj => $TicketObj &>

----- BeforeDisplay -----
<%INIT>
my $ARGSRef = $ARGS{‘ARGSRef’};
my $TicketObj = LoadTicket($ARGS{‘id’});

if (!$TicketObj) {
$TicketObj = RT::Ticket->new($session{‘CurrentUser’});
$TicketObj = LoadTicket($ARGS{‘id’});
}

my @cf_results = ProcessTicketCustomFieldUpdates(ARGSRef => $ARGSRef);
my @dresults = ProcessTicketDates(TicketObj => $TicketObj, ARGSRef =>
$ARGSRef);
</%INIT>

What am I doing wrong?

Best Regards - Anders Ekstrand

2

Hi Anders,
What version of RT are you using?

JOn 8/10/05, Anders Ekstrand anders.ekstrand@drutt.com wrote:

Hi all,

I’ve followed the instructions on the Wiki to include the possibility to
edit the Custom Fields in replies and comments, and this worked great.
Thanks!

But after that I tried to also include Dates (without any real knowledge
about what I’m doing):

----- BeforeMessageBox -----
<%INIT>
my $TicketObj = LoadTicket($ARGS{‘id’});
</%INIT>

<& /Ticket/Elements/EditCustomFields, TicketObj => $TicketObj &>
<& /Ticket/Elements/EditDates, TicketObj => $TicketObj &>

----- BeforeDisplay -----
<%INIT>
my $ARGSRef = $ARGS{‘ARGSRef’};
my $TicketObj = LoadTicket($ARGS{‘id’});

if (!$TicketObj) {
$TicketObj = RT::Ticket->new($session{‘CurrentUser’});
$TicketObj = LoadTicket($ARGS{‘id’});
}

my @cf_results = ProcessTicketCustomFieldUpdates(ARGSRef => $ARGSRef);
my @dresults = ProcessTicketDates(TicketObj => $TicketObj, ARGSRef =>
$ARGSRef);
</%INIT>

What am I doing wrong?

Best Regards - Anders Ekstrand

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Be sure to check out the RT Wiki at http://wiki.bestpractical.com

3

Hi Jay,

It’s 3.4.2.

Best Regards - Anders