Setting and locking priorities

RT Users
1

I need to set and lock my priority settings as 1 to 3, with 3 being my lowest
priority and 1 the highest with 3 being the initial default when a ticket is
created. Along with that I need to ensure that only the system admin can
have the ability to change those settings.

Is there a way, and how can it be done.
View this message in context: http://old.nabble.com/setting-and-locking-priorities-tp32591242p32591242.html

2

I need to set and lock my priority settings as 1 to 3, with 3 being my lowest
priority and 1 the highest with 3 being the initial default when a ticket is
created. Along with that I need to ensure that only the system admin can
have the ability to change those settings.

Is there a way, and how can it be done.
View this message in context: http://old.nabble.com/setting-and-locking-priorities-tp32591243p32591243.html

3

Hi,

Sort of locking can be done with PriorityAsString extension. Locking
changes to admins would require some hacking and probably in
PriorityAsString extension.On Tue, Oct 4, 2011 at 8:21 PM, Zoedog dstrobel@flexstar.com wrote:

I need to set and lock my priority settings as 1 to 3, with 3 being my lowest
priority and 1 the highest with 3 being the initial default when a ticket is
created. Along with that I need to ensure that only the system admin can
have the ability to change those settings.

Is there a way, and how can it be done.

View this message in context: http://old.nabble.com/setting-and-locking-priorities-tp32591243p32591243.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011

Best regards, Ruslan.