Hi,
is there a possibility to explcitly set access rights for a single
ticket (e.g. in order to hide it from
members of a certain group that would normally be able to see it).
Did anyone have this problem before and can give me a hint how to
customize RT to do this?
Many thanks in advance.
Jan
Jan Algermissen
Consultant & Programmer
http://jalgermissen.com
At Tuesday 2/1/2005 11:21 AM, Jan Algermissen wrote:
Hi,
is there a possibility to explcitly set access rights for a single ticket
(e.g. in order to hide it from
members of a certain group that would normally be able to see it).Did anyone have this problem before and can give me a hint how to
customize RT to do this?
Jan,
You can’t do this, as far as I know - you’ll probably have to set up a
separate queue for this.
Steve