I finally resolved the issue by setting up the password for use root using
perl -I/opt/rt4/local/lib -I/opt/rt4/lib
-e’RT::LoadConfig();RT::Init(); my $u = RT::User->new($RT::SystemUser);
borrowed from here: http://requesttracker.wikia.com/wiki/RecoverRootPassword
and then logging in as root. As soon as I did I saw the tabs for password
entry and was able to set a password for the user in question.
I guess the question still remains, what is the rational behind me being
unable to do so just as a user with admin privileges.
Boris.On Fri, Jan 16, 2015 at 9:34 AM, Boris Epstein firstname.lastname@example.org wrote:
Thanks for the reply.
We actually do import passwords from LDAP for users that are in LDAP. But
is it possible to also have users who are not in LDAP - and be able to
change their passwords? I am sorry, I must be missing something but I still
don’t quite see the logic of the arrangement in place.
On Thu, Jan 15, 2015 at 11:34 PM, Alex Peters email@example.com wrote:
The discussion thread you’ve linked to concerns LDAP, and doesn’t seem
relevant to your case.
If you have the correct privileges (which you seem to), the Modify screen
for another user will have three password boxes: the top one for you to
confirm your password, and the bottom two to actually change the user’s
password. I assume that the requirement to enter your own password at this
stage is for added security, i.e. to prevent someone else using your
logged-in account to gain access to other people’s accounts.
Does this resolve things?
On 16 January 2015 at 14:27, Boris Epstein firstname.lastname@example.org wrote:
I am a user who has administrative privileges within my RT installation.
That is usually enough but now an situation has come up that I need to
alter an RT password for a user and it has turned out that I need to do
that but can’t - at least not easily.
Here is a discussion I found on the topic:
So it looks like I need to either create/activate user “root” and create
a password for that user (not sure exactly how to do that) or I need to
change my own password - why should I?
At any rate, any insight into what the logic is behind things being this
way would be very helpful. Same for practical advice on how to set things
up in such a way that admin users can modify other users’ passwords by
default though the web GUI.
Thanks in advance.