Setting a default owner on a per queue basis

RT Users
1

The default action in RT is to set the default owner to
$session{CurrentUser}. This is fine except in one of my queues there
will be one owner 99% of the time and they almost never fill out the
ticket. What is an easy way to change the default owner of a ticket in
the Create.html page? I don’t want a scrip because I want this to occur
in the template, not an action after the form is submitted.

Thanks,
Ron
/************************************************************

2

In share/html/Ticket/Create.html, find the row:

<& /Elements/SelectOwner, Name => “Owner”, QueueObj => $QueueObj,
Default => $ARGS{Owner}||undef &>

Replace with
% if ($QueueObj->Name eq 'TheQueue) {
<& /Elements/SelectOwner, Name => “Owner”, QueueObj => $QueueObj,
Default => $ARGS{Owner}||“Id for the default queue-user” &>
% } else {
<& /Elements/SelectOwner, Name => “Owner”, QueueObj => $QueueObj,
Default => $ARGS{Owner}||undef &>
% }
Replace string where appropriate.

Save as local/html/Ticket/Create.html

Cheers,
Jonas

Ron Alexander wrote:

3

Bah, missing an end-qoute.

% if ($QueueObj->Name eq ‘TheQueue’) {
<& /Elements/SelectOwner, Name => “Owner”, QueueObj => $QueueObj,
Default => $ARGS{Owner}||“Id for the default queue-user” &>
% } else {
<& /Elements/SelectOwner, Name => “Owner”, QueueObj => $QueueObj,
Default => $ARGS{Owner}||undef &>
% }

Jonas Lincoln wrote:

4

Hi,

I’ve tried using this code but I seem to be coming up with multiple errors.
Could there possibly be an updated version of this code?

Thanks!