Hi folks,
Id like to be able to set a default queue for the ‘New Ticket In’ call
on the main page.
I traced it back to
/path/to/rt2/WebRT/html/Elements/SelectNewTicketQueue
and it has this content:
<& SelectQueue, Name => $Name, Verbose => $Verbose, Default => $Default,
ShowAllQueues => 0, ShowNullOption => 0 &>
<%ARGS>
$Name => ‘Queue’
$Verbose => undef
$Default => undef
</%ARGS>
When I change verbose to 1, I get extended information on the Queue
Names ie QueueName + Description
But when I change $Default to the queue I want as the default queue for
New Ticket, nothing changes. I tried various punctuation around my
desired ‘queue’.
After mucking around for a while I gave up in dis(gust|tress) and sought
a more kludged method.
As my desired default queue was actually the last queue alphabetically,
I changed /path/to/rt2/lib/RT/Queues.pm to ORDER => ‘DES’
so it reverses its sort order, my default queue is now at the top of the
list and is therefore the default queue when I click ‘New Ticket In’.
Does anyone have any idea how to actually set a default queue for New
Ticket that doesn’t involve kludging the sort order?
Was I using incorrect syntax when editing SelectNewTicketQueue?
Was I looking in completely the wrong place?
Thanks in advance
Dane
Dane Rapaport
Unix Systems Administrator and All Round Nice Guy
Animal LOGIC, Fox Studios Australia
www.animallogic.com
p: +61 2 9383 4652
m: 0414 735 922