our RT is version 4.4.2
I set default values for custom fields for a queue.
In the case where an Unprivileged user sends a mail to the queue to create a new ticket, the custom fields keep empty. Whith a privilileged user it’s OK.
I made different attempts with the new right SetInitialCustomField and it still doesn’t work :
- set either on the custom fields, or the queue, or globally
- granted either to Requestor, or Everybody, or Unprivileged
Our Unprivileged users do have already a few rights : CreateTicket, ReplyToTicket, SeeCustomField (granted in fact to Everydoby).
So why SetInitialCustomField wouldn’t work for them ? Of course, we don’t want to grant them ModifyTicket nor ModifyCustomField.
Thanks to tell me if I am wrong or if it is the way it works, in that case I’ll have to use a scrip to fullfill the custom fields.