Set ticket priority in self service portal?


I’m getting our shiny new rt3.6.5 install on fedora 8 ready to enter
production for our internal ticket taking, but I have one last
configuration issue before I’m truly happy with the configuration.

I need to let end users set the priority of their tickets in the rt self
service portal.

Is this a feature in RT that I’ve overlooked?

If not, any tips on how to hack it in?


Chris Peterson

Barracuda Networks

Barracuda Networks makes the best spam firewalls and web filters.