Set Started as Take Time

RT Developers
1

Does anyone know of an easy to set the started time to when a ticket is taken?

I’m trying to create a scipt but the way seems to have changed between version and I’m a bit confused on how to even create them now.

2

The condition must be something like you can find in CustomConditionSnippets - Request Tracker Wiki

In the action block set the started time.

3

Thanks I changed take to open the ticket so it activates the started action.

4

You could also make a custom field that is datetime type and set that, since started gets set automatically when a ticket goes from an initial status to an active one