Set Requestor with ExtractCustomField

RT Users
1

Hi list,

I try to set the requestor of a ticket by using the extension
ExtractCustomField.

My template looks like

|body|Requestor-(.+)$|TicketObj->SetWatcher(Type => ‘Requestor’, Email
=>($value)) ;

The from header ist

One line in the incomming mail is
Requestor-myemail@mydomain.com

I like to change the requestor from hisemail@mydomain.com to
myemail@mydomain.com

My template doesn’t work

Any help is appreciated!

Best regards
Bjoern

2

Hi Bj�rn,

I don’t use the extension so I don’t know the format but shouldn’t the
template looks like this:
|body|Requestor-(.+)$|$TicketObj->SetWatcher(Type => ‘Requestor’, Email

=>($value)) ;

or maybe this:
|body|Requestor-(.+)$|$self->TicketObj->SetWatcher(Type => ‘Requestor’,
Email

=>($value)) ;

Also from your description, with this template you will only add the new
requestor myemail@mydomain.com beside hisemail@mydomain.com.
If you want to change the requestor you have to remove the old one.

-ChrisAm 01.09.2010 15:29, schrieb Bj�rn Schulz:

Hi list,

I try to set the requestor of a ticket by using the extension
ExtractCustomField.

My template looks like

|body|Requestor-(.+)$|TicketObj->SetWatcher(Type => ‘Requestor’, Email
=>($value)) ;

The from header ist
From: hisemail@mydomain.com

One line in the incomming mail is
Requestor-myemail@mydomain.com

I like to change the requestor from hisemail@mydomain.com to
myemail@mydomain.com

My template doesn’t work

Any help is appreciated!

Best regards
Bjoern

3

Hi bjoern, chris,
Think this is not the best idea to do it with the extract addon. Think it is possible with the command options, but the easiest way is a tiny scrip i think.

Torsten

----- Originalnachricht -----

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jaeger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael KuehneVon: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: Bjoern Schulz bjoern.schulz@desy.de
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Wed Sep 01 16:30:18 2010
Betreff: Re: [rt-users] set Requestor with ExtractCustomField

Hi Bjoern,

I don’t use the extension so I don’t know the format but shouldn’t the
template looks like this:
|body|Requestor-(.+)$|$TicketObj->SetWatcher(Type => ‘Requestor’, Email

=>($value)) ;

or maybe this:
|body|Requestor-(.+)$|$self->TicketObj->SetWatcher(Type => ‘Requestor’,
Email

=>($value)) ;

Also from your description, with this template you will only add the new
requestor myemail@mydomain.com beside hisemail@mydomain.com.
If you want to change the requestor you have to remove the old one.

-Chris