I have 4 queues with staff being able to assign tickets between the queues.
Sometimes when they get passed to a different queue people forgot to assign
the ticket to someone who works on that queue.
This messy when you run stats on that queue
Does anyone have a script that requires users to set the owner of the ticket
to someone who manages that queue ( group ) or set it to nobody ?
I’m pretty sure that if a ticket owned by someone is moved to another queue
where that user doesn’t have ownership rights, RT automatically adjusts
ownership to “nobody.”
Since those people retain ownership in your setup, it sounds like your
ownership rights are too permissive.On Tue, 3 Feb 2015 at 23:43 globo michael.obrien@globoforce.com wrote:
Hi,
I have 4 queues with staff being able to assign tickets between the queues.
Sometimes when they get passed to a different queue people forgot to assign
the ticket to someone who works on that queue.
This messy when you run stats on that queue
Does anyone have a script that requires users to set the owner of the
ticket
to someone who manages that queue ( group ) or set it to nobody ?