I have 4 queues with staff being able to assign tickets between the queues.
Sometimes when they get passed to a different queue people forgot to assign
the ticket to someone who works on that queue.
This messy when you run stats on that queue
Does anyone have a script that requires users to set the owner of the ticket
to someone who manages that queue ( group ) or set it to nobody ?
View this message in context: http://requesttracker.8502.n7.nabble.com/Set-Owner-on-Queue-Change-tp59513.html