Set owner on e-mail correspond

Hi,

I noticed that when a queue watcher replies to an e-mail as a
correspondence, the ticket’s status gets changed to open. Is there a way to
also have it change the owner to the watcher that’s replying?

Thanks.

Eric Mandel
WorldNow

Sure. you’d just want to write a custom scripcondition and scripaction.On Mon, Oct 01, 2001 at 11:41:55AM -0400, Eric Mandel wrote:

Hi,

I noticed that when a queue watcher replies to an e-mail as a
correspondence, the ticket’s status gets changed to open. Is there a way to
also have it change the owner to the watcher that’s replying?

Thanks.

Eric Mandel
WorldNow


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