I am building some short urls for my team, eg constructing a url using the rest api, url encoding it, then shortening it… This allows my team to quickly click a single link to post data to RT.
A real example (except for the domain)
https://goo.gl/oeJniY which translates to https://domain.com/rt/REST/1.0/ticket/new?content=id%3A%20ticket%2Fnew
Subject%3A%205%20min%20log
Owner%3A%20__CurrentUser__
Queue%3A%20it-concierge
Clicking the url above, successfully creates a new ticket for the logged in user, however it does not set the Owner field to __CurrentUser__
I dont want to manually enter the agents username in the Owner field, as i would then need to create multiple links, i would like to give a single link but use the __CurrentUser__ variable.
Is this possible?