Dear,
I want to see the possibility of being able to automatically set the owner of a ticket.
Example, I have 1 Queue that has two input emails
1 general: all the tickets arrive and the 2nd an email only for a particular topic but they arrive in the same queue, the question is how could I automatically establish the owner of the tickets that arrive by email 2?
If you make a new scrip that runs on create and has a user defined action that checks the To header for the create transaction and then sets the owner of the newly created ticket.