After upgrading RT 4.0.5 to 4.2.15 I lost the customization for the “Priority time left” field. That is I had the background color set for the ticket priority(like for medium priority ticket back ground color was yellow, for low it was blue). I have all the codes mapped in the Once file.(It was ColumnMap , I renamed it to Once after the upgrade to 4.2.15) .
Could anyone please help me so that I can set the background color of the same field.
The main problem I can see inspecting the element is it is not taking the "