Set a Group as AdmiCC on ticket create

RT Users
1

How can we set a group as ‘AdminCc’ on ticket creation based on a value
of custom field?

Thanks

Naweed Ahmed

LexisNexis

Consulting Software Engineer

euho607@LexisNexis.com mailto:euho607@LexisNexis.com

O: 561 982 5276

M: 561 414 3559

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2

Hi.

You use a custom scrip for that. Condition:
return 0 if it’s not create;
return 0 if custom field value is not correct;
return 1;

Action:
Load the group;
Add the group as admin;

I’m pretty sure most of it you can find on the wiki in snippets.

16.09.2010 19:07 пользователь “Ahmed, Mohammed Naweed (LNG-BCT)” <
naweedmohammed.ahmed@lexisnexis.com> написал:

How can we set a group as ‘AdminCc’ on ticket creation based on a value of
custom field?

Thanks

Naweed Ahmed**

LexisNexis

Consulting Software Engineer

euho607@LexisNexis.com

O: 561 982 5276

M: 561 414 3559

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    personal and confidential use of the recipient(s) named above. This message
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    error and that any review, dissemination, distribution, or copying of this
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    error, please notify us immediately by e-mail, and delete the original
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3

I am able to add the individual members as AdminCC’s but not the group. It would be great if you have the code to add the ‘Group’ as AdminCC

Naweed Ahmed

Consulting Software Engineer

euho607@LexisNexis.com mailto:euho607@LexisNexis.comFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, September 16, 2010 1:50 PM
To: Ahmed, Mohammed Naweed (LNG-BCT)
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Set a Group as AdmiCC on ticket create

Hi.

You use a custom scrip for that. Condition:
return 0 if it’s not create;
return 0 if custom field value is not correct;
return 1;

Action:
Load the group;
Add the group as admin;

I’m pretty sure most of it you can find on the wiki in snippets.

4

I am able to add the individual members as AdminCC’s but not the group. It would be great if
you have the code to add the `Group’ as AdminCC

Provide the code you’re using that doesn’t work for adding the group,
maybe someone will see the problem.

-kevin