More noob questions
We have 7 different queues to differentiate what type of problems we
deal with (sysadmin, helpdesk, a/v, etc).
I don’t mind the drop down menu for queues listing these alphabetically,
but it would be REALLY nice if I could set a “default queue” for
everything OTHER than requests that come in via email.
Said another way:
if a ticket is created via email, the queue should be set to
"unassigned" (one of our queues). This part is already working…
if a ticket is created using the RT interface, the default queue
should be “helpdesk”.
What do I need to change to make this happen?
Chris Barnes AOL IM: CNBarnes
firstname.lastname@example.org Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: email@example.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590