Service Unavailable after FC5 patches and upgrade

RT Users
1

I get the following when trying to send messages to rt from localhost and
external:

From maillog

Mar 13 07:51:33 cmgrt smrsh: uid 8: attempt to use “rt-mailgate --queue
general --action correspond --url https://cmgrt.andrew.cmu.edu/rt/” (stat
failed)

Mar 13 07:51:33 cmgrt sendmail[3252]: l2DBpXdN003251:
to=“|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
https://cmgrt.andrew.cmu.edu/rt/”, ctladdr=rt@cmgrt.andrew.cmu.edu (8/0),
delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30519, dsn=5.0.0,
stat=Service unavailable

Mar 13 07:51:33 cmgrt sendmail[3252]: l2DBpXdN003251: l2DBpXdN003252: DSN:
Service unavailable

What could be causing this? Exim and Sendmail are running.

Thanks!

JML

Jasen M. Lentz
UNIX System Administrator
Production Services, Computing Services
Carnegie-Mellon University
4910 Forbes Ave
CYH-A71
Pittsburgh, PA 15213
Phone: 412-268-3823 (Shared Extension)
Cell: 412-559-6720
CompTIA A+ and Server+ Certified Hardware Technician

2

Jasen M. Lentz wrote:

I get the following when trying to send messages to rt from localhost
and external:

From maillog

Mar 13 07:51:33 cmgrt smrsh: uid 8: attempt to use “rt-mailgate --queue
general --action correspond --url https://cmgrt.andrew.cmu.edu/rt/”
(stat failed)
[snip]
You need to add a link to rt-mailgate.pl /etc/smrsh so that sendmail
will know that it is ok to run that command. This is a a result of
sendmail trying not to run just any program on an email message.

Robert G. Werner (Network Systems Administrator)
rwerner@usscript.com

559.244.3734

Everything is possible. Pass the word.
– Rita Mae Brown, “Six of One”