Server upgrade

RT Users
1

Hi folks,

I’m going to upgrade the server that my RT installation is sat on from RH7.2
to 7.3, which will include upgrading Postgresql from 7.1.3 to 7.2.3 and
therefore a dump/restore of the databases. Also, I imagine Apache will be
upgraded.

Are there any problems/pitfalls I should be aware of?
Gary Stainburn

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2

Gary,
If you apply all updates as per RedHat you will end up upgrading ‘mason’ to
the latest version.
Unfortunately it doesn’t work !!!
You’ll get
“[error] Global symbol “$m” requires explicit package name at
/opt/rt2/bin/webmux.pl line 94.”
when you try to start the web server

See
http://fsck.com/pub/rt/contrib/2.0/WebRT%2520Manual%2520-%2520Installation.d
oc re the above message.

Regards
Brad
(Once bitten)

3

“GS” == Gary Stainburn gary.stainburn@ringways.co.uk writes:

GS> I’m going to upgrade the server that my RT installation is sat on
GS> from RH7.2 to 7.3, which will include upgrading Postgresql from
GS> 7.1.3 to 7.2.3 and therefore a dump/restore of the databases.
GS> Also, I imagine Apache will be upgraded.

If your perl is upgraded, be sure to rebuild and/or upgrade to a
corresponding mod_perl. Also make sure none of the perl libraries
installed for RT are downgraded. The “cpan” program that comes with perl
can handle this nicely with it’s “r” command.

Postgres 7.2.3 should work fine. I did an upgrade from 7.1.x to 7.2.1
a while back and the standard pg_dump, pg_restore sequence was
flawless.

Don’t go to Postgres 7.3 since RT will die horribly with it (RT is not
SQL standards compliant in some places that PG 7.3 insists it to be).

4

Brad Horrocks wrote:

If you apply all updates as per RedHat you will end up upgrading ‘mason’ to
the latest version.
Unfortunately it doesn’t work !!!
“[error] Global symbol “$m” requires explicit package name at
/opt/rt2/bin/webmux.pl line 94.”
when you try to start the web server

Mason 1.16 works fine with RT 2.0.14-15. I’m not sure which
Mason version RH7.3 comes with, but if you make sure RT is
at 2.0.15 first you have a pretty good chance of survival.

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances