We depend on the database to generate those unique serial numbers.
If you can get mysql to generate sequence numbers in the apropriate range,
it should just work. If you can’t make mysql do it, there’s not really any way.
One way (assuming that the serial #'s INT type has enough bits…which I can’t
look at right now) is to have a cron job that inserts an entry into the
each_req table with a serial number of yyyymmdd0000. As long as you never
get more than 9999 tickets in a given day this should be fine. Note that
I don’t know if anyone who’s ever done this.
-jOn Mon, Jan 22, 2001 at 10:28:14AM +0100, Christian Janssen wrote:
We use Request Tracker version 1.0.7 in test
(we want to start ASAP productive)
and update, later, after the release to 2.0x.
maybe and hopefully a really simple question
(but I didn’t found in the Manual/FAQ):
How can I change (set) the format of serial number.
The unique identifier has a format 1 to xxx.
I prefer the format:
date-num [num daily started from 1] eg.
20010117-1 => yyyymmdd-num
Is this possible?
Thank you in advance
-> Congratulation for this great Software !!
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