I recently installed rt 2.0.12 on a box to handle tickets for different
my employer with external users of other companies. Well, after some
worked pretty well - congratulations to the developers for the effort
since 1.x versions of rt!
After some in-depth usage, I have some unsolved issues left:
- I want to keep one single instance of rt for several different queues
- that works well so far.
But I need to keep users from one queue away from reading tickets in
other queues, while
I do not want to keep them from tickets in their own queue. I did not
get this with playing
around with rights at the pseudo-groups level. Then I created a
"member"-group for each queue
and gave “SeeQueue” and “Showticket” for the specific group and cleared
all rights for
pseudo-groups - but the ticket seach pages/home of priviledged users
not care about these rights and always shows all queues and allows
direct jump to tickets
by entering ticket numbers.
So I can not keep tickets related to one queue secret to users of
another queue, which is a
major problem to me in some cases.
I’m not quite sure whether this is this a bug in the find/browse
WebUI-Module or a feature to
open rt contents to the world, but I would be really glad, if someone
could give me a hint
here how to fix this easily!
Privileged users with not much privileges (see 1.) get the full
complexity of the
administrators Web-UI - which is not neccessary. Isn’t there a simple
way to give my usergroup
members an easier view to let them search, browse and enter tickets as
Administering several queues on a single instance of rt is not
possible as far as I can see.
If I had access to the wishlist I would enter:
"make all WebUI-Templates specific to the (virtual) host name of the web
server and place
the host name within the data base, too. This way one could have several
same Web-UI within a single vhost, and create several vhosts to handle
WebUIs. This should not be difficult if a copy of each of the WebUIs is
just placed in
a subdirectory with the vhosts name."
Thank you in advance for any help!