Hi All -
Not sure if the subject really explains what I am looking to do.
We want to be able to have custom fields that a user would fill out when
submitting a ticket, but then have a separate section of other custom fields
reserved as “For Office Use Only”.
I was thinking of trying to customize the Create.html page to incorporate a
line with “For Office Use Only” printed above it, then having the other
I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and
EditTransactionCustomFields but not sure how I would logically separate the
CFs we want above the line and below the line.
Does this make sense?
Is there a better way to do this or any recommendations anyone can suggest
Asst. Network Admin/Systems Specialist