My situation is that these queues are completely seperate support
groups and very seldom do they work on the same issue. This is for those
tickets where one support group needs another group to complete their
work in order for the first group to complete theirs. The "DependsOn"
link is perfect, but to do that, I have to allow the "ModifyTicket"
right for group1 to a queue they normally do not touch. Not very secure.
LBNLOn 8/29/2008 4:46 PM, Kevin Falcone wrote:
On Aug 29, 2008, at 4:55 PM, Kenneth Crocker wrote:
I’m not using 3.8 yet, but I was hoping that perhaps the permissions
had been modified a bit to allow a user from one queue to “link” his
ticket to a ticket in another queue without having to have the
"ModifyTicket" privilege. I have many queues that could have their
tickets linked to tickets in other queues, but don’t want the support
personnel of those other queues to be able to modify tickets in their
own. Does that make any sense?
I can’t tell if you don’t want to hand out ModifyTicket to these
users at all or if you’re ok letting them have ModifyTicket in their
If the latter, StrictLinkACL in your config may help.
If the former, there is some rather tangled code that would
need untangling to do what you want.
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