Sendmail error message from RT

RT Users
1

I’ve installed RT 2.0.4, Linux and it works great.
Currently, I’m configuring and testing it on a test setup.

When I add a “comment” or a “resolved” text to a ticket, rt produces an
error in the servers log (see below). The text is added to the ticket
history, nevertheless.

“Reply” to a ticket works fine.

Error in /var/log/mail

Jul 30 16:50:19 pegasus sendmail[18673]: f6UEoJa18673: from=wwwrun,
size=1931, class=-60, nrcpts=1,
msgid=rt-6-47.9.11454654446068@softwired-inc.com, relay=wwwrun@localhost
Jul 30 16:50:19 pegasus sendmail[18673]: f6UEoJa18673: f6UEoJb18673:
DSN: ‘AdminCc of softwired-inc.com Ticket #6’:;… List:; syntax illegal
for recipient addresses
Jul 30 16:50:19 pegasus sendmail[18673]: f6UEoJb18673: to=ak,
delay=00:00:00, xdelay=00:00:00, mailer=cyrus, pri=60100,
relay=localhost, dsn=2.0.0, stat=Sent

The error email is as follows

The original message was received at Mon, 30 Jul 2001 16:50:19 +0200
from wwwrun@localhost ----- The following addresses had permanent fatal
errors -----
‘AdminCc of softwired-inc.com Ticket #6’:;

----- Transcript of session follows -----

553 5.1.3 ‘AdminCc of softwired-inc.com Ticket #6’:;… List:; syntax
illegal for recipient addresses

Reporting-MTA: dns; pegasus.dmz.softwired.ch
Arrival-Date: Mon, 30 Jul 2001 16:50:19 +0200

Final-Recipient: RFC822; “553 List:; syntax illegal for recipient
addresses”@pegasus.dmz.softwired.ch
Action: failed
Status: 5.1.3
Last-Attempt-Date: Mon, 30 Jul 2001 16:50:19 +0200

Return-Path: Received: (from wwwrun@localhost)
by pegasus.dmz.softwired.ch (8.11.4/8.11.4) id f6UEoJa18673;
Mon, 30 Jul 2001 16:50:19 +0200
Message-Id: rt-6-47.9.11454654446068@softwired-inc.com
RT-Ticket: softwired-inc.com #6
X-Mailer: Perl5 Mail::Internet v1.33
RT-Originator: andreas.kruthoff@softwired-inc.com
Content-Disposition: inline
Content-Type: text/plain
In-Reply-To: rt-6@softwired-inc.com
Managed-BY: Request Tracker 2.0.4 (http://www.fsck.com/projects/rt)
Precedence: bulk
MIME-Version: 1.0
Content-Transfer-Encoding: binary
Sender: Daemon user for apache Daemon.user.for.apache@softwired

The “Final-Recipient:” and “Sender:” seem to be wrong but how can I
configure this correctly??

Thanks for the help,

-andreas

2

Andreas Kruthoff wrote:

Jul 30 16:50:19 pegasus sendmail[18673]: f6UEoJa18673: f6UEoJb18673:
DSN: ‘AdminCc of softwired-inc.com Ticket #6’:;… List:; syntax illegal
for recipient addresses

config.pm:

RT can optionally set a “Friendly” ‘To:’ header when sending messages to

Ccs or AdminCcs (rather than having a blank ‘To:’ header.

This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL

If you are using sendmail, rather than postfix, qmail, exim or some other MTA,

you must disable this option.

$UseFriendlyToLine = 0;

3

Cool! I’ve overseen that option.

-andreas

Phil Homewood wrote: