Hi,
I’ve been perusing through a Google search about having RT send reminder e-mails and I’ve found some things that are rather dated and none of them seem to exactly achieve what I want, so I thought I’d check with the list to see if there is anything I’m not finding.
What I’d like to do is send one reminder e-mail per day to each user about tickets that are unowned but that exist in queues that they have access to. So, each user should get one e-mail each day that lists all the unowned tickets that are in queues that they have access to take.
Does such a beast exist?
Tim Gustafson tjg@soe.ucsc.edu
Baskin School of Engineering 831-459-5354
UC Santa Cruz Baskin Engineering 317B
I’ve been perusing through a Google search about having RT send
reminder e-mails and I’ve found some things that are rather dated and
none of them seem to exactly achieve what I want, so I thought I’d
check with the list to see if there is anything I’m not finding.
What I’d like to do is send one reminder e-mail per day to each user
about tickets that are unowned but that exist in queues that they have
access to. So, each user should get one e-mail each day that lists all
the unowned tickets that are in queues that they have access to take.
Sounds like something that would be perfect as a Dashboard with a
daily subscription
-kevin
Tim,
Yep. I set up a dashboard for a few Queues that do exactly that. Create the
appropriate Query, put it in a dashboard and set up the subscriptions and
your set.
Kenn
LBNLOn Tue, Jul 19, 2011 at 8:10 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Mon, Jul 18, 2011 at 06:59:15PM -0700, Tim Gustafson wrote:
I’ve been perusing through a Google search about having RT send
reminder e-mails and I’ve found some things that are rather dated and
none of them seem to exactly achieve what I want, so I thought I’d
check with the list to see if there is anything I’m not finding.
What I’d like to do is send one reminder e-mail per day to each user
about tickets that are unowned but that exist in queues that they have
access to. So, each user should get one e-mail each day that lists all
the unowned tickets that are in queues that they have access to take.
Sounds like something that would be perfect as a Dashboard with a
daily subscription
-kevin
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