I’m interested in making our correspondence from RT a little
prettier-- that is, including some HTML. I’ve created a template that
uses HTML successfully and the message appears to be working just fine.
The problem I’m running into is that some folks in our office don’t
use email clients that display HTML. I’d like to send a multipart
message, but I can’t seem to get the configuration right-- if it’s at
all possible. Has anyone figured this out? I’ve combed through the
archives, but I haven’t found anything dealing with this particular
The template I’m working with has the following information at the
When I try changing the Content-Type to multipart/alternative or
multipart/mixed, RT simply fails to send the message.
Any help would be greatly appreciated!
User Support Manager