Sending multipart messages from templates

RT Users
1

Hi, folks.

I’m interested in making our correspondence from RT a little
prettier-- that is, including some HTML. I’ve created a template that
uses HTML successfully and the message appears to be working just fine.

The problem I’m running into is that some folks in our office don’t
use email clients that display HTML. I’d like to send a multipart
message, but I can’t seem to get the configuration right-- if it’s at
all possible. Has anyone figured this out? I’ve combed through the
archives, but I haven’t found anything dealing with this particular
issue.

The template I’m working with has the following information at the
beginning:

Content-Type: text/html

<html…

When I try changing the Content-Type to multipart/alternative or
multipart/mixed, RT simply fails to send the message.

Any help would be greatly appreciated!

Thanks,
Andy

Andy Jones
User Support Manager
510.594.5016
adjones@cca.edu

2

Hi, folks.

I’m interested in making our correspondence from RT a little
prettier-- that is, including some HTML. I’ve created a template that
uses HTML successfully and the message appears to be working just
fine.

The problem I’m running into is that some folks in our office don’t
use email clients that display HTML. I’d like to send a multipart
message, but I can’t seem to get the configuration right-- if it’s at
all possible. Has anyone figured this out? I’ve combed through the
archives, but I haven’t found anything dealing with this particular
issue.

RT 3.8.2 generates a multipart alternative email when you use
an html template. From Template_Overlay.pm’s _DowngradeFromHTML

$orig_entity->make_multipart(‘alternative’, Force => 1);
#make a plain text version of the original html templage in
$new_entity
$orig_entity->add_part($new_entity, 0); # plain comes before html

This played well with mutt and Mail.app

-kevin